We only request upfront payments in certain cases as required by the store. This payment is not the service fee — it is a necessary step to initiate the process. The fee (20%, 25%, or otherwise) is only requested after the refund is confirmed via email or the store's website, not when funds arrive in your account.
If any issue occurs during the process — opening a chat with the store without notifying us, calling without notice, accessing your account without permission, or returning an order without informing us — you will still be charged the agreed fee, without exception.
If any problem occurs with your card (blocked, lost, or replaced) after the process has started, you will still be charged. The process begins the moment you submit your order.
Payments are accepted exclusively in cryptocurrency of your choice. No other payment methods are accepted under any circumstances.
Never place an order without informing us first. If an order is placed without our knowledge and the refund is later charged back or cancelled by the store, you remain fully responsible for the fee.
Always provide complete and accurate information before placing an order. This is essential to ensure the refund process can be completed correctly and without unnecessary delays.
We strongly advise against using credit cards for orders, except as a last resort. Stores may issue rebuys or cancel orders without valid justification. Virtual cards are always preferred for order payments.
Once you submit an order, we begin immediately. Please wait for updates from us — if no update is provided, it simply means we are still awaiting a response from the store. Fewer messages ensure better efficiency for everyone.
All processing times listed in the group are calculated in business days, not calendar days. Occasional delays may occur — every order is unique. We work diligently to resolve all issues, but delays should be expected.
We are not responsible for factors outside our control. Any issue affecting your order that is not reported to us is considered your responsibility. It is critical that you keep us informed of all developments at all times.
Once a refund is confirmed via email or the store's website, payment must be completed within 48 hours. Failure to comply will result in:
For us, the client is the main priority.
Please respect these rules and everything will work smoothly.
If you work with us without reading this document
and disrespect any rule stated here —
the fault is yours, not ours.
Thank you for your attention. ⚡